Your internal IT team shouldn’t have to do it all. IT HQ fills the gaps — providing help desk overflow, cybersecurity expertise, vendor management, and strategic guidance while your team stays in control.
Schedule a ConsultationCo-managed IT is a partnership model designed for businesses that already have internal IT staff but need additional support, expertise, or bandwidth. Rather than replacing your team, IT HQ works alongside them — handling the tasks that stretch them thin.
Whether your IT team needs help desk overflow during peak times, after-hours monitoring, advanced cybersecurity, or a virtual CIO to guide technology strategy, co-managed IT gives them the backup they need to succeed.
You keep full control of your environment. We simply make your team more effective, more responsive, and better protected — without the cost of hiring additional full-time staff.
We’ve seen it in companies of every size: the IT team is talented but stretched thin. They spend most of their week resetting passwords, troubleshooting printers, and chasing tickets instead of working on infrastructure upgrades and security improvements. Co-Managed IT fixes that by giving your team a support layer underneath — we handle the routine work so they can focus on the projects that actually move the business forward.
Our co-managed clients get all the same tools and monitoring as our fully managed clients, plus a direct line to our engineering team for escalation. We document everything in a shared platform, so both teams see the same ticket history, asset inventory, and knowledge base. No silos, no gaps, and no dropped balls when something urgent comes up.
When tickets pile up, our team steps in — keeping end users productive without pulling your IT staff away from strategic projects.
Your team works business hours. We cover nights, weekends, and holidays so critical issues never go unaddressed. We respond to threats the same way your internal team would — because we share the same tools, documentation, and escalation paths.
We layer in EDR/MDR, email security, MFA enforcement, and security awareness training — skills your team may not have in-house.
Automated, consistent patching across all endpoints so your team doesn’t have to chase updates manually. Your vCIO attends meetings, presents to leadership, and helps prioritize IT spending based on actual business goals.
We manage your ISPs, SaaS providers, and hardware vendors — handling escalations and renewals so your team doesn’t have to.
Quarterly reviews, technology roadmaps, and budget guidance — executive-level IT leadership to complement your team’s operational work.
Co-managed IT isn’t about replacing what works — it’s about filling the gaps that hold your team back. Here’s what our clients notice after making the switch.
Free your internal team from routine tickets, password resets, and daily firefighting so they can tackle strategic projects. That means your engineers spend less time on routine fixes and more time on the initiatives that leadership cares about.
Your internal team works business hours. IT HQ provides after-hours monitoring, support, and incident response to cover the gaps.
Access cybersecurity specialists, cloud architects, and network engineers without hiring them full-time. We respond to threats the same way whether it’s your team or ours who spotted them — because in a co-managed model, we share the responsibility.
IT teams stretched too thin make mistakes. Co-managed IT ensures workload distribution that keeps your team effective and engaged.
Co-managed IT works best for organizations that have internal IT talent but need more bandwidth, deeper expertise, or after-hours coverage.
Businesses with 1-3 IT staff who need help desk overflow, after-hours support, or specialized expertise. Our engineers learn your environment and work alongside your team, not as outsiders.
Companies whose IT team is buried in day-to-day support and can’t make progress on cloud migrations, security upgrades, or infrastructure projects. If your team dreads certain tasks or can’t keep up with patching and monitoring, we take those off their plate entirely.
Businesses expanding faster than their IT team can grow — needing immediate capacity without the delay of hiring. Even a brief gap between IT hires can expose your business to security risks and ticket backlogs.
Companies with compliance requirements that need specialized security and monitoring capabilities beyond their internal team’s expertise.
We don’t compete with your team. We integrate into your workflows, tools, and processes to amplify their effectiveness.
Pick the services you need. Scale up or down as your team grows, projects change, or priorities shift.
Full admin access, decision-making authority, and transparency — we work for your team, not around them.
Our co-managed IT package is modular — you choose exactly which components your team needs, and we deliver them without disrupting your existing workflows.
Co-managed IT is a partnership model where IT HQ works alongside your internal IT team — handling overflow tickets, cybersecurity, vendor management, and strategic planning while your team stays in control.
With fully managed IT, IT HQ serves as your entire IT department. Co-managed IT supplements your existing team, filling skill gaps and providing backup without replacing your staff.
Common tasks include help desk overflow, after-hours support, cybersecurity monitoring, patch management, cloud administration, vendor coordination, and IT strategy consulting.
Absolutely. Your team retains full administrative access and decision-making authority. IT HQ operates as an extension of your team under your direction.
Schedule a free consultation and find out how co-managed IT from IT HQ can give your team the support, security, and strategy they need.
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